A Message from Litchfield Inn

During these unprecedented times, we recognize the need to do all we can to ensure the health and safety of our guests and associates. We will continue to closely monitor and follow guidelines from the CDC and local health departments.

We are also taking standards for hygiene and cleanliness very seriously and are adding additional steps to surpass the standards set forth for our industry. We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.

Below are specific areas we are addressing throughout the guest experience within our hotel:

Pre-Arrival

The following services will be unavailable until further notice to reduce guest interaction:

    • Complimentary continental breakfast
    • Daily turndown service

Arrival

  • Lobby doors will be left open from 7am - 11pm to reduce contact points.
  • Staff is sanitizing check in items (i.e. room keycard) to prevent contact from staff and previous guests.
  • Counter tops will be wiped hourly after each guest interaction.

Registration Desk

  • Added sanitation services at the registration desk and throughout the property.
  • Staff will inform guests of local dining options due to continental breakfast service being closed.

Lobby & Corridors

  • Will now remain open for 24 hours a day. Staff will continue to conduct cleaning & sanitizing services in these areas.

Guest Room

  • Guest rooms will be deep cleaned prior to check in.
  • Daily room cleaning will be temporarily suspended.

Outdoor Pools

  • Both outdoor pools are now open with pool chairs being spread out to encourage social distancing among guests.

Food & Beverage (Complimentary)

  • Complimentary Food & Beverage services will be suspended until further notice.

Food & Beverage (Restaurants & Outlets)

  • Austin’s Ocean One restaurant is open and ready to welcome guests while practicing social distancing measures.

Departure

  • Guest check out will be available by phone and receipts will be emailed to reduce congestion at the registration desk.

Our Commitment to Cleanliness:

We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and employees. For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.

Employee Health, Hotel Safety and Cleaning

  • Hand Hygiene: Proper and frequent hand washing is vital to help combat the spread of viruses. Our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests. We have also increased the availability of antibacterial hand sanitizers, and encourage employees and guests to use them throughout their day.
  • Guest Rooms: We use cleaning and disinfecting protocols to clean rooms with hospitality grade cleaning solutions, and pay particular attention to high-touch items.
  • Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces with the continued use of hospitality grade cleaning solutions, we are focusing on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys.
  • Back of House: In the spaces where associates work "behind the scenes," we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices.

Our Cancellation Policy

It is important to us that you are able to make informed travel decisions, and that you have peace of mind anytime you choose to visit The Litchfield Inn. Please review our cancellation policy.

  • For a full refund, please cancel 72 hours before arrival date.*
  • Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

*Some packages and offers might have different cancellation policies. Please review your reservations for details.

I have a question that was not answered here.

For general information or questions regarding our property, please email frontdesk1@litchfieldinn.com or call 843-237-4211.

We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.

You’re Our Top Priority - find out what we are doing to keep you safe, plus learn more about our flexible cancellation.
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